Introducing The CX Hotline
Customer experience is more than just a buzzword—it's the heartbeat of successful businesses today.
But navigating the complexities of CX isn't easy, especially when so much of the information available today can feel repetitive and shallow.
That’s why we created The CX Hotline, a podcast that cuts through the noise to deliver the insights, stories, and strategies that truly drive change.
About the Podcast
Hosted by Justin Robbins and Nate Brown, two industry veterans with decades of experience across multiple facets of customer experience, The CX hotline takes you beyond the surface of customer interactions.
In each episode, Justin and Nate bring you candid, no-nonsense conversations with business leaders who are rewriting the rules of CX.
These are real stories of transformation and hard-earned lessons that matter.
​
You won't fired tired clichés or recycled soundbites here. Instead, expect fresh perspectives, bold ideas, and actionable advice.
Whether you're leading CX at a Fortune 500 or just starting out, The CX Hotline gives you the edge you need to stay ahead of the curve.
Be a Guest on The CX Hotline
Are you someone who's shaping the future of customer experience?
​
If you have a story that challenges the status quo, we want to hear it.
We're looking for guests who bring original insights, lessons from the real-world, and audacious visions for the future of CX.
​
If you're ready to share your expertise and offer real value to our audience, submit your interest below.
Mark Your Calendar – Launching Early 2025
We’re officially launching The CX Hotline in 2025 with a first season of episodes that will challenge your thinking and empower your strategies.
Follow us on Instagram for updates, behind-the-scenes moments, and more.
Join Us on the Journey to CX Excellence
At The CX Hotline, we believe that great customer experience doesn’t happen by accident—it’s built through bold ideas, continuous improvement, and a commitment to delivering true value.
Whether you're just starting out your CX journey or you're a seasoned pro, we're here to help you push boundaries and deliver results.
Submit your interest to be a guest, mark your calendar for November 1, and get ready to tune in to The CX Hotline—where we get to the root of what's really needed to succeed in customer experience.